Privacy policy

In order to ensure secure access to the portal for users, the Digital Centre of the Interior processes the personal data at its disposal.

1. General provisions

The general principles of personal data processing are available in the "Privacy Policy" section of the Digital Centre of the Interior's official website.

2. Processing of personal data

The general principles of personal data processing are available in the "Privacy Policy" section of the Digital Centre of the Interior's official website.

3. Processes regarding personal data procesing

  • 3.1. The information center on the portal administers and manages the following processes regarding your data processing:
    • 3.1.1. Requests your identification information (name, surname and identity number) from the electronic identification service provider (your chosen bank or Latvian State Radio and Television Center), stores it for 2 years, uses it in the preparation of statistical indicators, as well as issues it if such identification information is required according legal regulations;
    • 3.1.2. In order to keep confirmations of your actions, possible disputes or claims investigations, we store your connection data (including the IP address of the user's connection point, connection date and time, the electronic identification service provider used and the selected e-service);
    • 3.1.3. We also ensure convenient execution of financial settlements based on your chosen modes of payment;
    • 3.1.4. We maintain the necessary technological processes for the provision of e-services (including the creation and processing of message sending / transportation metadata);
    • 3.1.5. We may use third party technical solutions on the Portal to collect statistics, obtain end-user feedback and perform analysis.

4. Personalized offers and collection of statistics

  • 4.1. On the portal, we may use cookies to comply with the Paragraph 23 of the Cabinet of Ministers Regulation No. 399 of 4 July 2017 "Procedures for Accounting, Quality Control and Provision of State Administrative Services" and in accordance with the Subparagraph 12.3., 12.5., 12.6., 12.7. and 12.8. of the Cabinet of Ministers Regulation No. 400 "Regulations of the Public Administration Services Portal" as well as the obligation imposed in Section 10 of the State Administration Structure Law to obtain statistics on the attendance and use of the portal e-services, as a result of which your convenience in using the portal and the e-service could be improved. We ensure that you can read the Cookie Policy and make a choice or consent to the collection of statistics.

5. Data retention period

The storage period of personal data is 2 years.

6. Your rights as a data subject

The general principles of personal data processing are available in the "Privacy Policy" section of the Digital Centre of the Interior's official website.

7. Contact
Service desk:

Email adress: pd@idc.gov.lv.
Phone number: +371 67219111.
Working hours: 24 hours a day, seven days a week.